PacknWood accepts returns on orders of up to ten unopened cases only. Any returns above this amount will need to be reviewed and approved by management. All returns must be requested within seven days of order delivery. Please email contact@packnwood.com to request a return form. Any requests emailed after seven days of delivery will not be eligible for a return.
Please note that there will be a 25% restocking fee for the return. This restocking fee is deducted from the total refund amount owed. All cases must be in the original, unopened condition. Any product from opened cases will not be eligible for a refund. If an opened case is returned, you may request to have it shipped back to you at your expense or we will discard the case without a refund.
All returns must be received back to our warehouse within 30 days of receiving the return paperwork. Any returns received after the 30 day period will not be eligible for any refunds. Returns must be shipped back to the warehouse address listed on the return paperwork. Any returns received to a different location will have shipping charges removed from the refund for the shipping expenses incurred when returning the cases to the correct warehouse.
Note: If you received the wrong item, please e-mail contact@packnwood.com, as this would not fall under our return policy. We will work to ensure that you always receive the correct items you order.
